Warranty

Sales & Returns

We love what we do, and want you to be delighted with any items that you buy from us at Boho Silver. We pride ourselves in the jewellery we create, and want any purchase from us to be a positive experience. 

Faulty?
Should you find there is an issue with the fabrication of the jewellery, then we will happily exchange, repair or fully refund upon return of the item and an inspection. Please do let us know within 30 days of receipt. At this point you have a choice to return for a full refund, have an alteration done where possible, or exchange the item for something else. After the 30 day period, but within six months of delivery/purchase you are entitled to a repair or replacement. This will not include where items have been damaged through wear. Please refer to our guidance for care of our jewellery and warranty policy below.

Usually a fabrication issue will become apparent within the first month of wear as there will be an inherent weakness. We stand behind the quality of our handmade jewellery and are happy to provide repairs due to  fabrication issues for one year from the date of purchase. To ascertain whether the issue is with fabrication, or through damage/wear & tear, we ask that you return the item to us for inspection.

Warranty excludes coverage for wear and tear, dents, scratches, accidental damage, loss of sea glass or precious and semi-precious stones from settings (outside of the 30 day warranty), neck chain breakage, loss of item and theft.

Our jewellery is made from strong, durable materials but is not indestructible or maintenance free. Striking objects, banging against surfaces and lifting heavy items, boxes, using gym equipment, or even gardening can damage your jewellery, distorting and weakening settings.. Gold and silver can bend and crack, and sea glass and gemstones will break and fall from their settings if worn without due care, or if attention isn’t paid to loose stones. The most common damage to jewellery is through wear and tear; distorted ring shanks, pulled prongs, distorted settings and lost stones are common. This is why it is important to check - rings especially - for distortion or loose stones. Most fabrication defects will show up quickly, usually within the first month of wear as the structure of the jewellery piece is compromised, and the same is true for loose stones. Vibration from wear will quickly highlight any loose stones right after the ring is set. In this case contact us and we will rectify. Stone setting is an art and done by hand. Where gems are lost from settings after a month of wear, this is most often down to damage or wear and tear as outlined above.

Change of heart

If pre-made jewellery is ordered online, and you change your mind,, returns of unworn, undamaged jewellery within original packaging will be accepted for an exchange only if contact is made within 14 days from receipt of item..  Earrings are non returnable for obvious hygiene reasons. Jewellery items that are bespoke or have been altered or resized to your specification and requirement are not eligible for return or exchange after purchase.

Please contact us before returning. 

Ring & Bangle Sizing

It is the responsibility of  the customer to ensure they are ordering the correct size.

To this end we have available reusable ring sizers on the website. Our rings are one-off designs, with no digital or physical reproduction. If a resize is required (and possible) after purchase, it is for the customer to pay all postage costs and the cost of resizing.

If a ring has been ordered with a request for a resize, it cannot be returned or exchanged. If further resizing is needed after the initial resize, this is at the customer's expense.

Commissions

Where a piece of jewellery is made to the customers desired specifications, there is a 20% non refundable deposit required before work begins, as we must invest the time and buy the precious materials. Alterations to the original design, incorrect ring size given etc will be at the customer’s  own expense.

If you have a problem with your jewellery down the line, we are keen to help, but please be reasonable around expectations as outlined in the above.

Your Official Statutory Rights:

Non-Faulty Items

• Cancellation Rights: If you change your mind about a purchase you have made through our website or in store, you have the right to cancel the purchase at any time up to  14 days from the day after the item was delivered to you. We offer a refund to customers if they've told us within 14 days of receiving their goods that they want to cancel, and have a further 14 days in which to return the item.
• If the item is unused, in its original packaging when returned to us and accompanied by a valid proof of purchase, we will offer a full refund of the purchase price and any outbound delivery costs that have been charged at the standard rate. The costs of any non-standard delivery charges will not be refunded and you will have to pay the costs of returning the item to us. We are also happy to exchange your item within 30 days from the date of despatch. If you choose to exchange your item outside of the 30 day refund period, a refund will not be offered for the exchanged item unless the product is faulty.

Faulty Items

You have statutory rights in relation to any goods you purchase from us that are either not of satisfactory quality or fit for purpose or as described at the time of purchase whether you purchased it in-store or through our website, The following time limits apply from the date of purchase for in-store transactions and from delivery of the item to you for all other transactions:

• Within 30 days of purchase/delivery you have the right to a refund.
• After the 30 day period, but within six months of delivery/purchase you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund. 
• After six months of delivery/purchase, similar rights exist, but only if you can prove that the fault was present at the point of delivery/purchase. In addition, if repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use you have made of the item.